Service Design event

We are running an event on Service Design on Thursday 17th November in Birmingham (Conference Aston venue). This event is open to anyone interested in using service design to improve the student experience in HE and FE. It will focus on the mid to latter stages, i.e. blueprinting and implementation/trialling of improvements.

Places are limited, if you would like to attend please book online at

A draft agenda is below. Please note that the exact timings and session details are still to be confirmed.
10:00-10:30 Coffee and Registration
10:30-10:35 Welcome – Sharon Perry, JISC CETIS
10:30-11:00 Introduction – Lauren Currie, Snook
11:00-12:30 Practical Session: Blueprinting – Lauren Currie, Snook
12:30-13:15 Lunch
13:15-14:45 Practical Session: Implementation/Trialling of Improvements – Lauren Currie, Snook
14:45-15:00 Tea
15:00-15:45 tbc – Lauren Currie, Snook
15:45-16:00 Roundup of the Day – Sharon Perry, JISC CETIS

The meeting is free to attend and lunch will be provided. All the links to location etc can be found at

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