http://blogs.cetis.org.uk/lisa/2012/06/18/service-design-is-the-future/ Just another Cetis Blogs site Wed, 20 Jun 2012 14:40:11 +0000 hourly 1 http://wordpress.org/?v=4.1.22 http://blogs.cetis.org.uk/lisa/2012/06/18/service-design-is-the-future/#comment-8 Wed, 20 Jun 2012 14:40:11 +0000 http://blogs.cetis.org.uk/lisa/?p=289#comment-8 I love the idea of having an “under cover boss” in a college or a university. “Mystery shoppers / students” could be interesting too!

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