The next phase of the JISC Relationship Management Programme has just got underway and will be supported again by JISC CETIS. It follows on from the previous Programme which ran two strands: BCE CRM (Business Community Engagement Customer Relationship Management) Process Improvement (13 projects) and SLRM (Student Lifecycle Relationship Management) Pilots (7 projects).
This latest round of projects, which will run until July 2012, is split into three different strands:
* Strand 1: Good practice in CRM (Customer Relationship Management) – projects yet to be confirmed. A project to deliver a comprehensive online handbook of good practice in CRM processes for HE (Higher Education) and FE (Further Education).
* Strand 2: Student progression, retention and non-completion (8 projects). Demonstrator projects delivering service innovations that improve the quality of the student experience, specifically to enhance progression and retention to minimise non-completion.
* Strand 3: Alumni engagement (7 projects). Demonstrator projects developing and validating innovative processes and harnessing web technologies to support mutally beneficial alumni engagement.
The projects in Strands 2 and 3 follow on from the SLRM projects in the last Programme, but focus on different stages of the student lifecycle.
If you are interested in the progress of the projects, you can find further information from the JISC CETIS RMSAS (Relationship Management Support, Analysis and Synthesis) website or follow the Twitter tag: #rminhe.
If the last projects from the last Programme are anything to go by, the level of expertise in relationship management in the institutions involved will increase considerably, so we wish all the projects in this latest Programme every success.